AGREX INC. (President and Representative Director: Shuji Yamamoto, hereinafter “AGREX”) under TIS INTEC Group and justInCase Technologies Inc. (CEO: Kazy Hata, hereinafter “justInCase Technologies”) have entered into a capital and business alliance agreement for collaboration in the BPaaS(*1) sector. As their first collaborative venture, they have begun developing a BPaaS model that supports everything from insurance product design to operational management. 

*1 BPaaS (Business Process as a Service) is a service model that combines BPO (Business Process Outsourcing), which outsources specific business processes to external specialists, with SaaS (Software as a Service), which provides software via the internet. 

Alliance Background 

In today’s rapidly changing business environment, while many companies are embracing SaaS as part of their digital transformation journey, they find that SaaS implementations have not met their expected results. In the insurance industry, despite growing SaaS adoption, certain operations still require human involvement – particularly in areas such as customer service and document processing which cannot be fully addressed by SaaS solutions alone. Against this backdrop, AGREX, a BPO provider with extensive insurance industry experience, and justinCase Technologies, a driver of insurance digital transformation, have formed this alliance to maximize the effectiveness of digital transformation initiatives in the insurance industry. Together, they have launched a BPaaS service (hereinafter “the Service”) for insurance providers. 

Service Overview 

Through this alliance, AGREX and justInCase Technologies have jointly developed the Service, built on the SaaS-based insurance system “joinsure.” The Service provides end-to-end processes from product design to policy management and operations, accommodating various insurance sales channels (e.g. embedded insurance (*2) and web-based etc.) and various product types (e.g. small-amount short-term insurance and guarantees, etc.). It creates new customer experience as a “service of choice” by meeting diverse policyholder needs, providing optimal product design aligned with customer journeys, supporting multiple channels, and delivering comprehensive customer support that builds trust and confidence. 

The Service consists of three main components: 

1. SaaS-based Insurance System “joinsure” 

“joinsure” comprises insurance distribution and application, policy management, and claims management systems, providing essential functions for insurance business operations. It significantly reduces initial costs compared to scratch development and automatically updates to comply with legal changes. Using “joinsure,” with its implemented insurance business functions, enables rapid business and product launch. 

2. BPO Services 

For insurance product operations, a specialized team “joinsure-Shared-Desk” is established, centered around AGREX’s call center capabilities, combined with peripheral administrative functions (e.g. document collection, data entry, document printing/shipping, data processing, etc.). The team continuously analyzes and improves outsourced processes. 

3. Consulting 

The Service offers consulting for creating attractive insurance products and designing efficient operations. It leverages justInCase Technologies’ expertise in developing small-amount, short-term insurance products and mobile-based sales, combined with AGREX’s deep industry knowledge and operational expertise in process visualization, analysis, and design. 

With the above components, insurance providers can develop and sell insurance products without the need to build their own systems or maintain an operational framework. By utilizing the Service, business providers from other industries can also overcome common barriers to launching embedded insurance or small-amount, short-term insurance products, such as a lack of insurance industry expertise, challenges in securing operational staffs, and the burden of IT investments. the Service also helps reduce risks associated with changes in business environments or scale. 

*2 Embedded insurance refers to a sales distribution model where insurance products are integrated into other businesses’ products or services.” 

◆ Benefits of the Service 

1. Low-Cost Operations 

Shared services built on the ‘joinsure’ enable cost-efficient operations by providing a common system framework. 

2. Flexible Adaptation to Internal and External Changes 

For highly productive operations, it’s crucial to flexibly adjust the balance between systems and BPO according to changing business environments. The Service accommodates small-scale starts, such as beginning with BPO-only operations without large-scale system implementation. We also propose optimal business processes considering both cost and efficiency in response to legal changes and shifts in business scale/transaction volume. 

To maintain high operational productivity, it is essential to adjust the balance between systems and BPO to match evolving business needs. The Service supports small-scale launches, allowing businesses to start with BPO-only operations without the need for large-scale system implementation. Additionally, the Service offers tailored business process recommendations that optimize both cost and efficiency, addressing legal changes and changes in business scale or transaction volume. 

AGREX and justInCase Technologies will continue to develop the Service leveraging both companies’ strengths, promoting business process improvement and digitalization through higher quality business support. 

About AGREX 

AGREX is a comprehensive information service company built on three pillars: BPO (Business Process Outsourcing), SS (Software Solutions), and SI (System Integration). Since its founding 

in 1965, for over half a century, AGREX has developed its business centered on unique outsourcing services handling complex business processing for data-intensive companies, then expanding into system development and operations. AGREX continues to provide optimal solutions by business processing and IT expertise integration and combination. 

Company Name: AGREX INC. 

Established: September 9, 1965 

President and Representative Director: Shuji Yamamoto 

Location: Tokyo Opera City Tower 38F, 3-20-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 

Business: Information Services 

Corporate Website: https://www.agrex.co.jp/ 

About justInCase Technologies 

justInCase Technologies is a tech company transforming insurance. Centered on business utilizing the SaaS-based insurance system “joinsure,” including business partnerships with major non-life insurance companies, justInCase Technologies is striving to promote digital transformation in the insurance industry through insurtech. 

Company Name: justInCase Technologies Inc. 

Founded: 2021 

CEO: Kazy Hata 

Location: 1-8-1 Nihonbashi-Kayabacho, Chuo-ku, Tokyo 

Corporate Website: https://justincase-tech.com/ 

*Company names and product names mentioned are registered trademarks or trademarks of their respective companies. 

*Information provided is current as of the announcement date and may differ from the latest  information. 

Contact Information 

◆ For Media Inquiries, 

Sakai 

Corporate Division, Corporate Planning Department, AGREX INC.
TEL: 03-5371-1503
E-mail: agrex_info@agrex.co.jp 

PR Department, justInCase Technologies Inc. 
E-mail: pr@justincase-tech.com 

◆For Service Inquiries, 

Business Process Management Division, Business Planning Division, Insurance Service Planning Department, AGREX INC. 

E-mail: isp@m.agrex.co.jp 

Alliance Department, justInCase Technologies Inc. 

E-mail: alliance@justincase-tech.com